My credit card was declined, what should I do?

In most cases, the decline is due to an automatic block from your credit card processor. You may call the number on the back of the card and ask the processor to open the card for the OzCode purchase (an online/international transaction via BlueSnap). ​​

The fastest way to resolve the issue is to try using a different card on OzCode’s payment page, in the following way (see images below).

  1. Log in to the OzCode portal and click on the top right button with your name on it.
  2. Click on the “change payment method” link to change the current card on file.

If you continue to receive an error message, please let us know and we will contact our credit card processor BlueSnap.

To further investigate – support@oz-code.com.

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