Champion Software’s error resolution process was slow and painful. The company found itself dealing with 40 – 50 support calls per day. Upon installing Ozcode, Champion Software could identify bugs even before customers noticed them and fix them without needing vague customer descriptions. By reducing the number of support calls by 90%, Champion Software now has much more time to develop features providing more value to its customers.
Using Ozcode’s dynamic logging with tracepoints, Cycode was able to diminish bugs by an order of magnitude, validate new features and edge cases, and quickly identify misconfigurations in their CI/CD pipeline.
Ozcode Live Debugger enables root cause analysis and resolution of age-old bugs that an error monitoring tool could not resolve
You can’t keep running a process to reproduce an error in a provisioning protocol that takes hours. You have one shot to debug it before you redeploy.
While playing a critical role in error resolution in live systems, static logging has limitations, and in practice, 99.99% of static log messages are never viewed by a developer. But these limitations can be overcome by dynamic logging.
Security is built into Ozcode Live Debugger from the ground up. At Ozcode, we adopt a DevSecOps mindset across the organization to ensure that every element of our customers’ data is secure.